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Customer Service Agent Santa Fe Regional Airport

Customer Service Agent Santa Fe Regional Airport

Customer Service Agent Santa Fe Regional Airport

United Ground Express
Santa Fe, NM 87507

Job details

Job Type


Customer Service Agent Santa Fe Regional Airport - (SAF) Santa Fe, New Mexico

Customer Service Agent
Now Offering $400 Special Award Bonus!
Greeting our passengers with a smile
Are you passionate about customer service and travel? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? Then a Customer Service Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

As part of the UGE Customer Service team, you’ll meet diverse people from all over the world at the ticket counter, gate, and more to provide a flyer friendly experience aboard every flight, every day!

Caring for Customers

As a Customer Service Agent, you’ll make every interaction a positive one
Whether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations
Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation and classroom, virtual, and on-the-job training
When you’re ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more


Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$12.32/hour per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
And more

UGE requirements

High school diploma, GED or equivalent
Minimum of 18 years old
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass a background check, hearing and vision tests, and drug screen
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

***COVID-19 Vaccine Mandate***
As a condition of employment, you must demonstrate proof of vaccination for COVID-19 by December 1, 2021. If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation. Failure to provide proof of vaccination by the deadline or obtain an exemption as a reasonable accommodation will result in your separation from UGE.

UGE Customer Service
United States-NM-SAF - Santa Fe
United Ground Express

Nov 11, 2021, 3:04:20 PM

Job Type: Part-time

Pay: $12.32 per hour

Work Location: One location

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21528483

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